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Reach every customer on the channel where they answer.

PLURIDESK brings WhatsApp, SMS, Instagram, Messenger and email into one platform, and tries each channel in turn until it gets a reply.

Get to know PLURIDESK See how Contact Journeys work

Pre-launch. We are onboarding our first companies in the order they get in touch.

PLURIDESK contacts screen, showing each person’s phone, email, Instagram and Telegram in a single record.

Your customers use many channels. Your team needs a single screen.

  • One person, every address

    Phone, email, Instagram, Messenger and Telegram live in the same record. Conversations start where the customer is, and history isn’t lost between apps.

  • A shared team inbox

    Queues, assignment across agents, transfers and quick replies, with every message labelled by the channel it came from.

  • Consent recorded per channel

    Who agreed, on which channel, when and how. An opt-out request applies to every campaign and journey in the company.

Contact Journey

When it matters to reach someone, PLURIDESK tries one channel, waits as long as you decide, then moves to the next. A reply on any channel ends the journey.

  1. WhatsApp

    approved template message

    waits 4 hours

  2. SMS

    short text with a link

    waits 6 hours

  3. Email

    full message

    waits 24 hours

  4. Phone call

    with a voice menu

They replied: the journey stops, the remaining steps are cancelled and the reply channel becomes this contact’s preferred one.

Every reply teaches the best route

The platform scores each person’s channels by their reply history. On the next journey, the preferred channel goes first.

Example timings and order. Each company builds its own journeys.

A contact’s channels in PLURIDESK: WhatsApp is cleared and the others are waiting for consent.

Channels

In the first release

  • WhatsApp through Meta’s official API
  • WhatsApp via QR code
  • SMS
  • Instagram Direct
  • Facebook Messenger

Coming next

  • Email
  • Voice with a call menu
  • Telegram

Instagram, Messenger and Telegram only allow replies to people who contacted the company first. Journeys follow these rules automatically.

Under your own brand

Resellers and agencies can offer PLURIDESK with their own name, colours, logo and domain, and manage many client companies in one place.

  • Your own domain and visual identity
  • Portuguese, English and Spanish
  • Each company’s data isolated in the database

Data handled with care

  • Consent recorded per channel, with source and date
  • Export and deletion of a contact’s data, as required by Brazil’s LGPD
  • Isolation between companies enforced by the database itself
  • An audit trail of team actions

Let’s talk

Tell us how your company handles customer service today and which channels you use. We reply by email.

contato@pluridesk.com.br